Careers / Client Services

Client Services Analyst Full-Time

Client Services Analyst


AlternativeSoft is a global financial technology firm which specialises in the design and development of software in the Asset Management Industry. Since our establishment in 2005, AlternativeSoft has earned an international reputation for successfully aiding clients in the construction of their portfolios and managing their risks. We continue to strengthen our already significant presence in the Alternative Investment space by working with some of the largest asset managers in the world and providing clients with innovative development which focuses on simplicity. Our staff comprises of highly skilled individuals who enrich our company with their in-depth knowledge and their high standard of work. At AlternativeSoft, we have successfully cultivated a collegial work environment that promotes collaboration and innovation. Analytical rigour is a demand for our company’s culture and all staff members are rewarded for their dedication and hard work.


  • Operate as the lead point of contact for all matters specific to your clients. Questions can vary from basic software usage to quantitative.
  • Provide high-quality support to clients. Assist them in creating fund factsheets in Excel and automatization of the generation of reports.
  • Gain exposure to clients through managing client subscriptions and renewal.
  • Provide web-based training to the users on the client side. Training can deviate from explaining how to navigate the software; all the way to interpreting the various quantitative models in the software.
  • Inform clients via newswire/emails/calls about software new releases and new features.
  • Identify and grow opportunities within client book and collaborate with sales teams to ensure growth attainment.


  • Master’s degree in Economics, Finance, or related field.
  • A curious and analytical mindset with a natural ability to solve problems efficiently.
  • An interest in technology and a knack to simplify complex processes is a must.
  • Experience of Microsoft Excel is a must and knowledge of VBA will be advantageous.
  • Self-Starter and ability to work independently as well as an in a collaborative team environment.
  • Hard work, being organised and managing multiple projects simultaneously while paying attention to detail are valued skills.
  • The capability to perfectly communicate in English (Written & Spoken) and present ideas clearly and concisely are highly desired.
  • Able to learn by taking initiative, research answers by themselves and being pro-active.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Excellent listening, negotiation and presentation skills.

How you might fit in

  • We need a highly skilled individual who can quickly grasp new concepts and can work independently and in a team environment.
  • We require an individual who shows drive, takes initiative and is proactive.
  • Some client facing experience is preferred. Training will be provided to successful candidates.

What we offer

  • Competitive salary with annual reviews, plus perks/benefits.
  • An opportunity to work in the FinTech space.
  • Join a fast-growing company whose clients collectively manage over 1 Trillion USD.

Please be aware applicants must be eligible to work in the UK.


  • Location: London, UK
  • Job Title: Client Services Analyst
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